Privacy Policy Commitment Statement
How We Manage and Protect Your Personal Information Responsibly
Introduction and Overview of Policy
This Privacy Policy explains how Galenosara collects, uses, and secures your personal data when you interact with our services. We are committed to complying with Australian privacy legislation and supporting the proper handling of information in a transparent manner.
Your trust is important to us. We aim to be clear about what data we gather, how we use it, and the choices you have. Please read this policy thoroughly to understand your privacy rights and our obligations.
Collection of Personal Information Explained
We collect personal and anonymous information directly from users and through automatic means as you use galenosara.sbs. This includes data you provide on forms and technical details gathered via cookies.
Information You Provide Directly to Us
- Personal and contact details entered when registering an account
- Information shared when subscribing to newsletters or promotions
- Data provided during support requests or feedback submissions
- Details included when making purchases or using paid features
- User-generated content or responses in surveys and polls
Automatically Collected Information Types
- IP address and browser information detected during visits
- Device type, operating system, and other technical data
- Usage patterns—such as pages viewed and time spent online
- Cookie data to personalise your browsing experience
- Interaction logs with features, such as buttons and navigation
Purposes for Using Collected Data
Personal data is used for service delivery, analytics, communication, site security, and legal reasons. We only process what is necessary for those purposes.
- Fulfilling service requests or account management tasks
- Communicating updates, offers, and transactional notices
- Monitoring and improving site quality and user experience
- Ensuring legal and regulatory compliance requirements
- Supporting customer support interactions and queries
- Managing marketing communications where you opt-in
- Preventing fraud and protecting our digital resources
Your Privacy Matters: We take the protection of your information seriously and implement appropriate safeguards designed to secure your data against misuse or unauthorised access in compliance with Australian law.
When Information May Be Shared
Your information may be shared with trusted service partners, government agencies, and for legal compliance. All sharing is managed lawfully and with due care.
Use of Third-Party Service Providers
We engage third-party services for hosting, analytics, communications, and payment processing that may access necessary personal data for their specific functions only.
Sharing Due to Legal Requirements
We may provide personal data in response to court orders, regulations, or enforcement requests, where required by law or government authorities.
Sharing Aggregate or Anonymous Data
Non-identifiable and aggregate data may be shared for analytics or reporting. This type of information cannot identify you personally.
Your Privacy Rights and Choices Explained
You have the right to access, rectify, or delete your data, object to processing, or withdraw consent. Contact us to exercise these rights or for further information.
- Request a copy of the personal data we hold
- Correct inaccurate or outdated personal information
- Ask for deletion of your personal information
- Obtain your data in a portable format
- Object to certain data processing activities
- Limit processing of your information in some cases
To exercise any of your privacy rights or ask about your data, please email us at the address provided below.
How We Safeguard Your Data
We apply industry-standard technical and organisational protections, such as encryption and staff training, to reduce the risk of misuse or data breach.
Technical Safeguards in Place
- Use of secure, encrypted communication channels
- Firewall protection for our hosting infrastructure
- Regular security updates and vulnerability scanning
- Password policies to support account safety
Organisational Data Protection Measures
- Staff access to data controlled by role
- Privacy awareness and data security training
- Internal reviews for ongoing compliance
- Responsive procedures for security incidents
Data Retention Policies and Timelines
Personal data is kept only as long as required for business or legal reasons, then securely deleted or de-identified according to policy.
- Account and contact information retention period
- Feedback and behavioural data retention period
- Support and communications record retention
- Payment and billing record retention period
- Retention of marketing opt-in preferences
Retention timelines may depend on business processes or legal standards.
International Data Transfers
Personal information may be transferred outside Australia with suitable safeguards and compliance measures in place at all times.
- Data stored with global hosting or cloud providers
- Service integrations requiring cross-border access
- Third-party analytics or communication tools
- Transfer protections per international standards
Cookie Usage and Your Choices Explained
Cookies help us enhance site experience and functionality. Manage preferences using browser settings or site tools at any time.
Types of Cookies We Use
- Enable basic site functions and authentication
- Measure site traffic and usage patterns
- Customise content based on your interests
- Support enhanced site features and media
You can update cookie settings in your browser or our provided controls.
Policy Changes and Updates
Any material changes to this Privacy Policy will be communicated on this page. You are encouraged to revisit this policy periodically for updates.
- Notice of updates posted on our website
- Direct email notifications for significant changes
- Effective date changes shown on this page
- Archived policy versions available upon request
Continued use after changes indicates acceptance of the updated policy.
Contact for Privacy Enquiries
For questions or concerns about privacy, please contact our team.
Galenosara
Suite 903 / 241 Adelaide Street, Brisbane, QLD 4000 Australia
Phone: +61.7.3421.6712
Email: content@galenosara.sbs
This policy was last updated December 31, 2025.
This policy has been in effect since January 1, 2026.